Your users need more than a faceless ticketing system.
At Holker, we don’t believe in a one size fits all ticket system for your users, staffed by faceless virtual assistants.
Our help desk is staffed by experts in their field, ready to pick up the phone and talk users through their problems in a friendly and non-technical way.
When you sign with Holker, we’ll take the time to understand your business, learn your workflows and what’s important to your organisation and users.
Basic support
- In hours (8am-6pm) support
- Ticket portal access
- Dedicated account manager
- No on-site engineer visits
- No monthly management reports
- No proactive monitoring
- No 24 x 7 365 day support
Standard support
- In hours (8am-6pm) support
- Ticket portal access
- Dedicated account manager
- On-site engineer visits
- Quarterly management reports
- No proactive monitoring
- No 24 x 7 365 day support
Premium support
- In hours (8am-6pm) support
- Ticket portal access
- Dedicated account manager
- On-site engineer visits
- Monthly management reports
- Proactive monitoring
- 24 x 7 365 day support
Why Holker for support?
Holker’s support desk is staffed by experts in their fields, available at the end of the phone and available 24/7 if required.
The service desk and Network Operation Centre (NOC) monitor your servers and endpoints (user devices), to proactively resolve issues that could impact your organisation.
A friendly voice at the end of the phone, who understands your business and will resolve your issues quickly and professionally.
Professional support that understands your organisation.
- 24/7 365 days a year support available when needed for those late nights, weekends and 24 hour organisations.
- We won't hide behind a ticket system. Real humans, with real expertise ready to help when you need it.
- Understanding your organisation means we can provide the best support to your users.
- Pro-active monitoring to identify and resolve problems before your users even notice and identify re-occuring issues.
- On-site engineer visits when needed to get you back up and running and resolve those issues where a simple call is not enough.
Need more information on our services?
Fill out the form and one of our colleagues will be in touch to discuss your requirements. You can also call us on 0333 305 2020 if you need a faster response.
- Talk to someone who can answer your questions.
- No hard sales, just a friendly chat.
