We asked Steve for his further thoughts on IT Support for Businesses. We wanted to dig deeper on what do IT Support do, and what do they not do STEVE: Its mostly on a contract-by-contract basis, so for some customers we don’t provide support for their 3rd party software or applications, for example, but for some […]
What do IT Support do, and what do they not do Read More »
We asked Steve, our IT Support Operations Manager, an important question of 2020 & 2021 in the world of IT Support. Who knows… it might be the kick that remote working has been longing for and change things permanently! STEVE: Fundamentally, nothing has changed, from a client perspective. The objective through Covid-19 for support provision, has
How has COVID 19 impacted on the provision of IT Support for businesses? Read More »
Steve, our IT Support Operations Manager, has given us a fantastic insight into the IT Support services from Holker, so we wondered if there was a “cherry he could put on top of the cake”… STEVE: The main point is that Holker always meet the SLA requirements. These service levels agreed with our clients are the
Anything else we need to know about IT Support? Read More »
Cyber security is a concern for most organisations, including schools, and this can be a minefield without the correct tools and awareness in place to tackle the subject head on. The Holker Group would like to offer some practical guidance, in preparation for new legislation, The Age-Appropriate Design Code of Practice, planned to be enforced
A practical Guide to Cyber Security in Schools Read More »
Today we chat with our resident expert in MPS and ask what the advantages are of having a Managed Print Solution for your business, with a company like Holker Download The Managed Print Solutions Factsheet Here SIMON: Managed printing in a nutshell from a business standpoint is to reduce costs. The device itself is just a
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In our final Managed Print Solutions segment, we ask our resident expert whether some clients can access an MPS contract without having to have a full Holker IT Support package. Simon: Yes. You can have just the MPS contract on its own. In fact, we do have some long-term clients that have only ever had
Can you have a stand-alone MPS Service Contract, without IT Support Read More »
Working from home has become “the new norm” since the advent of the global COVID pandemic forced many businesses to rethink their methods of operating in a safe manner. Today we speak to Martin and Simon about how businesses can get the best out of Microsoft Teams, maximising their online productivity levels MARTIN: MS Teams
How can I get the best out of Teams for my business Read More »
We asked Simon and Martin their further thoughts on VOIP calling for businesses. We wanted to dig deeper on what benefits VOIP offers over and above the alternative – the landline SIMON: For the client, there is also an element of flexibility, depending on what the user requires from their telephony; if they are a
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In this final instalment of our VOIP drill-down we ask Martin and Simon about anything and everything else VOIP. What is the clinching factor in deciding why a business should switch to a non-landline solution MARTIN: The applications are also a big thing now. SIMON: The flexibility of applications means that your mobile users do not need to have
Everything else VOIP Read More »
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