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Steve, our IT Support Operations Manager, was posed one of the questions which is asked over and again by prospective clients. STEVE: The geographical location is 100% NOT important. We already support clients across the UK, and globally in South Africa, and in America to name a couple. Increasingly in the modern world, with infrastructure and

In the first of our spotlight “Ask The Expert” sessions, we discussed the usage of VOIP for both business use with our in-house experts  Simon and Martin. We’ve historically been asked many times by clients, “Why would I use VOIP rather than a landline”, and so it seemed right that this should be our first

Call reporting is an important aspect of analysing efficiency and efficacies of their current setup. We asked Martin how easy it is to be able to drill down into the information we all need to drive business forward. MARTIN: Call recording becomes easier to implement with VOIP, but the reporting side of the telephony is a

However, with a growing number of large blue-chip clients on our books, our support services were never going to stay local to the UK. Our Helpdesk in Burnley deals with calls from all over Europe, the USA and South Africa every day. Whilst these people are based overseas, they are treated in exactly the same

The Holker Group are delighted to announce its latest partnership with The Data Protection People. Partnerships are core to Holker’s ethos of being able to provide the best IT solutions and services, from the experts themselves, straight to our clients. Data Protection People was an obvious partner for Holker, as they will enhance the current

Recently the school census has taken up a lot of the helpdesk’s time with data required in the correct format to make sure all schools were making the deadline from the government. The Holker team manage and implement all this tech, with on-site engineers, backed up by the support desk. The school census is just

These interactive displays for education power up in seconds, provide an intuitive user interface, and a natural writing experience, eliminating guesswork and frustration and allowing teachers to focus on the lesson delivery instead of the technology, Promethean interactive displays facilitate cloud-based lesson delivery, giving administrators and teachers time-saving tools. The Holker group will only partner