IT Help Desk
Our Helpdesk allows users to make direct contact with our specialist team in three ways:
* By email to firstname.lastname@example.org
* By telephone to 01282 859806
* By the internet via our web portal – portal.hnws.co.uk
At Holker IT we aim for complete customer satisfaction at every stage and we’ve perfected our Helpdesk to provide round the clock assistance, every day of the week.
We believe in providing total support which is why our system continually monitors our clients’ networks and identify potential issues before they become problematic. Our E-Portal Hub allows clients to review any automatically detected faults, manage and allocate engineers and take control of ‘ticketing’ to maximise efficiencies. Additionally clients have full visibility of their ‘tickets’ and all live and historical data as well as being able to observe engineer comments which are added throughout the life of the ‘ticket.’
As well as bringing 24/7 control to our clients through our E-Portal Hub, we also ensure our Helpdesk is manned from 8am to 6pm Monday to Friday. It’s our dedication to our clients’ businesses that sets us apart from others.