IT Support is perhaps one of the most over used phrases in the IT sector – but what does it mean?
At Holker, IT support means quite literally you’ll receive your own personal IT department.
So you can rest assured that all your IT needs are taken care of and we’ll provide quick, efficient attention so you can concentrate on running your business, whilst we concentrate on running your IT. It’’s a whole lot more than just a ‘support contract’, its a pledge and a guarantee by us that we’ll contribute to your business on many levels and ensure your IT systems and processes work as efficiently as possible, each and every day.
In order to remain at the cutting edge of the industry we continually invest in the latest remote monitoring technology so we remain ahead of the ‘game’ and provide round the clock monitoring of your IT network. We can head off problems before they occur so your business and your personnel can continue to function efficiently. At Holker IT we understand the true meaning of the word ‘proactive’ – we control IT situations rather than just responding to it after it has happened. It’s a subtle difference that makes all of the difference.
Such is the impact that we have made to our clients’ businesses a number of them have written a short case study testimonial so take a moment to read what they say here.Connect to the Support Desk
Our Helpdesk allows users to make direct contact with our specialist team in three ways:
- By email to firstname.lastname@example.org
- By telephone to 01282 859806
- By the internet via our web portal – portal.hnws.co.uk
At Holker IT we aim for complete customer satisfaction at every stage and we’ve perfected our Helpdesk to provide round the clock assistance, every day of the week.
We believe in providing total support which is why our system continually monitors our clients’ networks and identify potential issues before they become problematic. Our E-Portal Hub allows clients to review any automatically detected faults, manage and allocate engineers and take control of ‘ticketing’ to maximise efficiencies. Additionally clients have full visibility of their ‘tickets’ and all live and historical data as well as being able to observe engineer comments which are added throughout the life of the ‘ticket.’
As well as bringing 24/7 control to our clients through our E-Portal Hub, we also ensure our Helpdesk is manned from 8am to 6pm Monday to Friday. It’s our dedication to our clients’ businesses that sets us apart from others.